Order Processing & Shipping Times:
We design + print everything in-house! For orders involving framing, standard production is 7-14 business days before shipping. Our framing partner is local in North Carolina and it is a handcrafted process. For all other orders, our standard production time is 2-3 business days before shipping.
We ship from Raleigh, NC -- west coast customers can expect 3-5 days shipping, east coast customers 2-3 days.
International Shipping:
International shipping costs are volatile in current markets and sometimes may be higher than what was originally calculated/charged. We will contact you if this is the case and reserve the right to adjust your order if need be. Due to high shipping costs, framed prints are not able to be shipped internationally.
Standard production time is 2-3 days on printed goods. Due to customs, shipping time + tracking for international orders is out of our control once it leaves the US, and we are not able to see updates on our end.
Please be aware, local customs may charge additional import fees/duties for you to receive your package. We do not have insight into what this may be as it varies country by country. Be sure to contact your local postal service provider to learn of their fees, policies and regulations before purchasing if you are outside the US.
Return Policy:
We stand behind our quality + craftsmanship. Our packaging is designed to deliver our products / artwork to you damage free (but sometimes shipping carriers are rough!). Please take care when unboxing to avoid damage when flattening or removing. We recommend keeping your prints in original packaging until ready to frame. If your order arrives damaged, please document with photos and email us -- we will work with you on a replacement.
For custom artwork, due to the mutual approval process, time and materials to design + produce, we do not accept returns or exchanges.
If you are unhappy with your order within 30 days of purchase for any reason, we will work with you to gather feedback / make it right. We want you to be stoked with your purchase and to connect golf + home!
